Anyone else found the Jolla Support to be slow? - Sailfish Troubleshooting Discussions on JollaTides Community Port

Cosmic_Kakapo

I submitted a ticket on 19th December about the failure of my phone to get a GPS lock on away from my home wi-fi, and the fact that no app which uses location services is able to get a fix.

They still haven't even assigned this to an agent to respond

Really I'd say this is piss poor. Even if the software is in beta - we've paid a lot of money to be their testers

Anyone want to buy a secondhand Jolla - you can have the Ltd edition TOH as well!

JollaTides · Post edited by JollaTides at 2014-01-09 12:01:27

You have to remember everything stops/slows around Christmas/New Year. They are no doubt probably dealing with a big backlog since that time.

Regarding your issue, have you tried turning off bluetooth and/or mobile data to see if that makes a difference ?

Cosmic_Kakapo

JollaTides said:
You have to remember everything stops/slows around Christmas/New Year. They are no doubt probably dealing with a big backlog since that time.

Regarding your issue, have you tried turning off bluetooth and/or mobile data to see if that makes a difference ?

I appreciate that Christmas is a bottleneck, but even so I think I've waited a bit longer than necessary

Re turning off the mobile data, if I do that the phone then tells me I need a connection

JollaTides

Perhaps you need to start a new topic detailing the specific nature of your problem ie. what apps you are trying to use with GPS/what the problems are.

We can't really try to help without more details and the title of this topic was clearly about Jolla support which I've tried to provide an answer for.

kiyobi

jolla support is extremely slow to respond and even when they do, their replies are vague. very disappointed.

andreibechet · Post edited by andreibechet at 2014-01-15 09:29:15

In my case, right before the shipping they responded fast (in like 1-2 days). My problem was not a major one, nothing related to the phone's correct functionality.

JollaTides

Is your problem something we could try and help with @kiyobi ?

Strahlex

They also did not respond to my mail. I asked for I2C details and whether they are searching engineers also outside of Finland.

blitzschlag

i wrote a support mail back in December because my Phone didn't get the Update Notification nor could manually search for the then new Update. 3 Days later i got a Reply with solving Strategies. I had solved the Problem unfortunately. But still. 3 days is ok but not glorious in my Book for a Software Error/Malfunction.

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