Bugzilla: Report All Observed Sailfish Bugs Here! - Sailfish OS Discussions on JollaTides Community Port

Kaacz · Post edited by Kaacz at 2013-12-23 17:17:32

Today i found next bug .. in email client.
I have one email box on my DSL ISP. Login user is telephony number. Jolla client always use this login username as sender and I don't want write my telephone number to public. :) I was try create account with faked login name and then change it to numbered login. Sad, client use succesful connect login name as sender ... :( And in setting is still back my first fake login name. IMHO I found two bugs. :)

js_mr7

js_mr7 said:
* If I swipe to fast or to slow when accepting incoming files through bluetooth it will cancel the transfer.

* I also have the issue with the SD-card, it worked the first time I put it into the phone, then I removed it, reorganized and added some files, now it wont work.

SD-card started to work aftet some reboots.

Kaacz

js_mr7 said:
SD-card started to work aftet some reboots.

Today I must reinsert sdcard on running phone .. After boot with inserted, sdcard not recognized, tracker not start crawling ..

Cosmic_Kakapo

Kaacz said:

Cosmic_Kakapo said:
Location - just doesn't work.
I have to manually input my location on native Maps app. Neither the Android Met Office or Accuweather have been able to find my location via GPS

Have you GPS enabled in settings ?? Native Maps works fine with internal GPS. And many Android apps works also.. I was succesfuly run Navitel navigation.

Yes, I have GPS enabled - I can only get a lock on via my home wifi.

okerampa

There is some issue with WiFi : I downloaded GoproApp for Android (via Aptoid).
I must connect to the camera via WiFi.
I can ; however WiFi keeps disconnecting afterwards.
Also, when you don't remove selection from one wifi network, you can't connect to a new one : there's a message saying there's an error (nothing more).

artisn

exchange email:
Forwarded/replied e-mails do not carry any information other than blank space and "sent from jolla"

artisn

simcard:
i get 1-2 times a day message "simcard was removed phone has to be restarted" messages. Is it a RMA case, or my simcard is faulty? (it worked fine for 3 years in 2 of my N9s)

artisn

connection lost:
wi-fi is dropping:
For a half of a day i was not able to connect to any wi-fi. (while my N9 was receiving e-mails via those very wi-fi networks) Restarts did not help.
Then, suddenly, it started connect to any network in range w/o any problems.
p.s. tried also turning off/on 3g, mobile network, etc. - no way to get wi-fi working.
p.p.s. most of times it would show for ages "obtaining IP address" message, which shows some temporary problems working with dhcp. I might be wrong, though

artisn

Exchange email:
no way to look-up contacts from global address book

Faz

artisn said:
simcard:
i get 1-2 times a day message "simcard was removed phone has to be restarted" messages. Is it a RMA case, or my simcard is faulty? (it worked fine for 3 years in 2 of my N9s)

I've had my current SIM for a few years.
Since using it in my Jolla I was prompted for my SIM PIN a number of times, indicating contact with phone wasn't ideal.
Then I remembered my N9 did prompt a couple of times with same SIM so I suspect my SIM card is/was somewhat dirty or is on it's way out, where the action of sliding it and out of the phones may have only made things worse. I've since removed SIM, gently cleaned in line (with the grain), reseated in Jolla and seems OK for some time. Would suggest trying the same.

You could also try ruling out faulty SIM by simply using another SIM (e.g. free pay as-you-go) for a day or so, see if it makes any difference.

Good luck.

artisn

I was not expecting interface to stutter.
Let alone going down to app screen, it's even not smoothly scrolling options in settings. (kind of 1st thing people notice when i show them the THING. embarrassing..)

andreibechet

artisn said:
I was not expecting interface to stutter.
Let alone going down to app screen, it's even not smoothly scrolling options in settings. (kind of 1st thing people notice when i show them the THING. embarrassing..)

I'm not sure i understand what you are talking about. Jolla is better than my iphone 4 using either ios 6 and 7, and as good as nexus 4 with 4.4. Can you be more sprcific?

artisn

andreibechet said:

I'm not sure i understand what you are talking about. Jolla is better than my iphone 4 using either ios 6 and 7, and as good as nexus 4 with 4.4. Can you be more sprcific?

Just as it told - frame-rate drops, which makes screen to stutter while scrolling through 3 home-screens. See screenshots of frame-rate display for yourself.

andreibechet

Ok ... now that is very clear. Thank you. To be honest I haven't noticed it in usage.

Cecilie

Have some issues with the XMPP/jabber chatting. It receives messages typed out from Pidgin on the computer, but not when typed from another Jolla phone. However, messages typed from the phone will show up in Pidgin on the computer. (I have not yet tested if the messages will go from phone to phone when Pidgin is offline on the computer, but I would assume so.... Will try that later).

Cecilie · Post edited by Cecilie at 2013-12-28 11:52:45

And now I just had a problem with an Android app that relies on the phone's clock. It claims my phone is in the wrong timezone (GMT) when I should be in CET. But my phone is set to be in GMT+1 (I set it to Norway/Oslo), so it should be correct, but apparently the Android app doesn't get the timezone adjustment...
Scratch that. It was my clock that was 2 minutes off, and it was just the error message that was broken...

artisn · Post edited by artisn at 2013-12-31 00:29:11

Is there some kind of event viewer or logs to be found?
I'm getting worried.
Apart from this strange frame rate drop(especially in last bottom icons view, no interactions to it, just plain standstill image of icons), phone also 1 or 2 times a day freezes with black screen with no reaction to power button. Only after battery removal it can be powered back on.

edit: video of how my freshly powered on jolla with no applications, other than frame-rate display, running, starts dropping frames. Mobile and wifi networking switched off
http://youtu.be/mtLQt5yx0vw

artisn · Post edited by artisn at 2013-12-31 08:04:15

Wifi connectivity is complete mess. While sitting next to hotspot i keep getting "connection error" messages(but connection still exists). At some point, it seams, some limit is reached and it won't connect to any currently available networks. jolla restart won't help. Finding other distant wifi returns it to life.

edit: restarted router, restarted the phone - finally connected. previously router restart helped. not really a dream gadget...

rated

@artisn - I'd be getting in touch with Jolla if I were you. Clearly you have a faulty device as I (along with many others) have had none of the problems you've demonstrated....

Time to speak with customer care as evidently it's an issue with your device in isolation.

Strahlex

I tried to connect my Bluetooth keyboard to the Jolla. It is the German keyboard you can find here:
http://www.pearl.de/a-PX2556-1002.shtml
When I try to pair it with my Jolla the pairing pin screen pops up. Normally I would have to type the key on the keyboard and press enter. When I do this nothing happens on the Jolla but when I click accept it shows the keyboard as paired device. However it seems like the keyboard has not recognized the pairing as it stays in pairing mode. Same behavior when I type a wrong pairing key on the keyboard. When I type no pairing key on the keyboard and press enter the Jolla seems to receive something an displays that the pairing key was type wrong on the device.

JollaTides

@artisn like @rated says I would get in contact with Jolla as it definitely sounds like a fault to me: email [email protected]

Cecilie

Is anyone else having trouble with connectivity over cell phone network in Android apps? As long as I'm connected through wifi there is no problem, but as soon as I'm using the 3G connection, all Android apps I've tested can't find any network...

Strahlex

Cecilie said:
Is anyone else having trouble with connectivity over cell phone network in Android apps? As long as I'm connected through wifi there is no problem, but as soon as I'm using the 3G connection, all Android apps I've tested can't find any network...

Sometime this happens, just open some page in the browser and works again (because it triggers a reconnect) It was somewhere mentioned that entering the PIN code quickly startup does help.

Strahlex · Post edited by Strahlex at 2014-01-02 13:26:09

Connecting to wireless network with WPA/WPA2 Enterprise encryption does not work. This encryption method is used for most company and university networks please solve this.

Strahlex

The native browser does not save login credentials which is really annoying when connecting to university CIS systems to take a look at the timetable. As workaround it is possible to an browser but that is not a good option.

Cecilie

Strahlex said:

Cecilie said:
Is anyone else having trouble with connectivity over cell phone network in Android apps? As long as I'm connected through wifi there is no problem, but as soon as I'm using the 3G connection, all Android apps I've tested can't find any network...

Sometime this happens, just open some page in the browser and works again (because it triggers a reconnect) It was somewhere mentioned that entering the PIN code quickly startup does help.

It's not sometimes for me, it's every time. And nothing helps. I've checked that there's nothing wrong with the actual connection by maintaining an ssh connection to a server elsewhere, and loading webpages in the browser. Still no connectivity in Android apps. But once I'm on wifi, no problem.

rated

I've got an odd little issue which I'm hoping you guys can help with.

A few days back I had a music file downloading when the connection dropped out and the notifications menu showed up "download2.mp3 - download unsuccessful". Which is fine, however every time I clear the notification it then re-appears around half an hour later.

Normally I'd go in and remove the half-complete download and see if it vanished, but unfortunately it's via an Android app and has decided to download to a folder I don't have access permissions to.

Anyone got any tips as to how I can either a) get rid of the notification for good or b) ideally obtain access to the android folders that I don't have permission to view/edit?

Strahlex

Since the last software update syncing with Google Calendar is supported, however Google Calendar has a feature to import external iCal calendars. This calendars show up as "Other calendars" on the Google Calendar webpage and these calendars are not synced with the device.

Temporary Workaround: Copy calendar events to "My calendar" http://email.about.com/od/googlecalendartips/qt/Move_All_Events_from_One_Google_Calendar_Calendar_to_Another.htm

jollamate

I symbolic linked (ln -s) sdcard to my home directory. It's a 64 GB type 10 card. Copying mp3 to the card stucks after some time. SW or HW problem? Anybody same problem too?

jollamate · Post edited by jollamate at 2014-01-16 08:55:17

Displaying html emails cause problem. Screen blanks white, load-merrygoround-circle turning and turning and turning. Have to pull down reply button. Then I swipe to go back to email. After a short email is displayed.
Emails with long links wider than the display also cause problem. Cant swipe to go back to emails list.

doktoil_makresh · Post edited by doktoil_makresh at 2014-01-18 11:18:54

Bluetooth issue when using wired headset

Reproduce :
1/enable bluetooth
2/pair with bluetooth headset (tested by Sennheiser MM-450)
3/start media application and play music
4/shutdown bluetooth headset
5/plug wired headset
6/unplug wired headset
7/try to play music using bluetooth headset

Expected result
The music is being played on the bluetooth headset

Real result
The music is played on Jolla's speaker instead of being sent to bluetooth headset

Workaround
Rebooting the phone seems the only way to workaround.
Tried with NO success :
-Enable/disable bluetooth
-Force unpairing/pairing bluetooth headset
-Restart media application

Rob_Compton

artisn said:
simcard:
i get 1-2 times a day message "simcard was removed phone has to be restarted" messages. Is it a RMA case, or my simcard is faulty? (it worked fine for 3 years in 2 of my N9s)

I've had this a number of times. I usually ignore it (tell it to wait) and it keeps working fine. At first, I used to rebooot, now I don't. I wonder if it's a timing problem - "is the simcard there? no? = complain" the oh yes, all's fine, and it carries on.

I have also seen the bluetooth music playing issue that doktoil_makresh has reported - not with a headset, but with a handsfree car kit - a Parrot MKi9200.

My N900 used to do this, requiring a reboot, sometimes six, before it would work again properly.

I hope that future releases of Sailfish send the artist/track data along with the A2DP audio as well, most if not all other phones do.

So far, still enjoying this device.

blitzschlag

rated said:
I've got an odd little issue which I'm hoping you guys can help with.

A few days back I had a music file downloading when the connection dropped out and the notifications menu showed up "download2.mp3 - download unsuccessful". Which is fine, however every time I clear the notification it then re-appears around half an hour later.

Normally I'd go in and remove the half-complete download and see if it vanished, but unfortunately it's via an Android app and has decided to download to a folder I don't have access permissions to.

Anyone got any tips as to how I can either a) get rid of the notification for good or b) ideally obtain access to the android folders that I don't have permission to view/edit?

if you know what folder is used you can always use the shell with superuser privileges to remove the file

rm /path/to/file/filename
if you want to delete a directory you'd use "rm -r /path/to/file/"

Sailor · Post edited by Sailor at 2014-01-20 19:46:42

I report this here also because if someone is searching for connman issues he/she can also find it here.

There are several issues with connman and IPv6 (mostly DHCPv6), I have written down my research at https://together.jolla.com/question/11757/dhcpv6-rfc3315-support-on-jolla/.

Most problems with connections (wlan/etc.) can be tracked down to bugs in this old connman version, phone is using 1.15 where 1.21 is recent.

Strahlex

Has someone except me noticed that the IR sensor on the top right is always on even when the device is locked (look at in the dark and you will see a tiny red light). This is probably for locking the device in pockets but I have sometimes the problem that my Jolla is not unlockable because of that sensor.

Sailor

I did never notice a red light on my Jolla except when it runs out of battery ;). And I never have problems with unlocking the device in the dark.

blitzschlag

i haven't noticed the IR yet. Still sometimes the display stays kinda black. you see that the background light is turned on but the screen-lock is still in place when you double-tap or hit the button. That might be correlated to the pocket-lock and IR

jollamate · Post edited by jollamate at 2014-01-21 10:50:45

I made a phone call. Connection aborted when phone tried to establish a connection due to "network problem" (no signal) I took the phone from my ear but screen stayed black. Maybe a proximity problem/sensor not checked in some circumstances?
"Network problem" appeared on the screen after I double-tapped.

JollaTides

Strahlex said:
Has someone except me noticed that the IR sensor on the top right is always on even when the device is locked (look at in the dark and you will see a tiny red light). This is probably for locking the device in pockets but I have sometimes the problem that my Jolla is not unlockable because of that sensor.

I only noticed the red light after you posted, but can only see it in a darkened room. I haven't had the locking problem you mention though. Is the proximity sensor being obstructed or do you think it's software related ?

jollamate · Post edited by jollamate at 2014-01-24 08:01:30

i uninstalled documents app. later i installed it again. download was finished within a second. i assume that downloaded repository files won't be deleted. costs me storage space.

jollamate

I don't know if it's a "bug": today i got a notification that a system update is available. message disappeared short after this without any information if and what was updated.

Sailor

This bug is well-known on together: https://together.jolla.com/question/5184/1025-update-notifications-keep-re-appearing-although-update-already-installed/

jollamate · Post edited by jollamate at 2014-02-02 07:09:40

Some time after 1.0.3.8 update my phone stayed black, notification led flickered red and i even couldn't turn it off by pressing the power button. i had to take battery out.

magnuslindstrom

I was out walking listening to music on my Jolla with headphones on. When I took my phone out and tried to unlock the screen it didn't respond, there was a little backlight both when I used the power button and taping the screen. I had to do a forced reboot to bring it back to life. I have tried to listen to music three times with the same result. It doesn't happen right away, it usually takes one or two minutes in sleep mood with audio playback. I have made the latest update (1.0.3.8), but I have just got the Jolla so I do not know if it has anything to do with the update or if it's something that has happened before.

jollamate · Post edited by jollamate at 2014-02-08 08:50:13

some minutes ago my phone didn't respond to wake it up by double tap. it was 3rd time that the phone didn't wake up. 2nd time led flickered and even pressing power button for a long time didn't shut the phone down.
this time when i pushed power button the screen seemed to change between dark and "not so dark", right at the edge of recognizability. didn't check if i can reboot it by pressing power button - took battery out for a moment for hard reboot.
battery was/is at 51%.
1.0.2.5 did fine, no such problem.
1.0.3.8-problem???

andreibechet

Important observation:
When submitting bugs it's very important to double check the bug conditions so that the steps are clear and can be easily reproduced by devs. If not, they are not that very helpful.
(This is not addressed to any user, but a reminder :-) )

Kayakist

I've had an issue with disappearing ambiences: I create an ambience and save it, but when I reboot the phone for one reason or another, the ambience is gone. The two ambiences that remain are Snow White and one created from a pic in the gallerys facebook- section. The disappearing ones have been created from pics taken by Jollas own cam and old ones from my N8 I had on the SD-card I installed alike, so I don't think it's an issue of the memory card not being mounted early enough...

Lonewolf2nd

One bug that annoys me, is when low baatery starts at 15% android apps freezes sometimes a few seconds,than work normal for a half minute or so, than freezes again for a few seconds ans so on. probably it goes in a sort of battery saving mode you can't adjust. has anyone the same problem or a solution?

KoPeTe · Post edited by KoPeTe at 2014-02-17 20:33:57

When battery is out of juice and phone is charging I have problem with turning power back on. Jolla logo appears and red light goes on but I'm not able to start the device. When unplugged from charger phone can be started and by reconnecting charger the phone continues charging normally. Anyone experienced this kind of problem?

Next thing is with the display when turning the display on after idle. Sometimes when pushing the power button, display light does not turn on and when pushing power button again display only flashes. On the third time display would turn on normally. Quite annoying..

I'm not familiar how the device checks updates, but little fine tuning should be made to the update checking. Last evening notification appeared that I have new system update available. This update version was the same as the version installed on the phone. So I was curious enough to try update the system again and I find that only thing changed was that previously uninstalled tutorial app was back in the menu. This caused the re-update?

Running 1.0.3.8

jollamate · Post edited by jollamate at 2014-02-18 14:04:20

Today it happened twice: green LED flickered. no chance to activate it by double tap or switch it off with power button. Had to take battery out. Second time was when a call came in. So i missed the phone call :( battery ~50%. only user app running was MeeCast weather app. I don't know if the paralyzation of my phone was triggered by the incoming call or if started before call.
SOS (Sailfish OS :) ) 1.0.3.8

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